Problem with FortiClient VPN 7.4.1 app on macOS 15.1

[ideastream]

I have a problem with FortiClient VPN 7.4.1 on macOS 15.1.

After launching the application, I configure the VPN, enter the IP and user, and save. I enter the password from the administrator, and a window to enter the token appears in the background, which immediately disappears - so I have no way to enter the token.

How can I solve this problem?

I went through all the tutorials and set the necessary permissions (notifications, disk access, network settings, and permissions for FortiClientProxy and FortiClientPacketFilter) in the settings. I also installed Visual C++ tools and the application several times, but the problem continues.

[Anthony_E]

Hello ,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hi,

Did you have a look at this document:

https://docs.fortinet.com/document/forticlient/7.4.1/administration-guide/903183/macos

Regards,

[ideastream · Accepted solution]

I uninstalled the software.
Administrators generated a new token for me.
I reinstalled the software.
I assigned all permissions according to the instructions.
I restarted the computer (the software did not ask me to restart it).
I turned on the computer.
I configured the VPN.
It works.

The lack of a forced reboot could have been the problem.

I appreciate your support.

[Anthony_E]

Thanks a lot for sharing this information, I'm sure it will be helpful in the future!

Regards,

Anthony