Problem updating FortiWLC-50D

[Dormi89]

Hello everyone!

I got a problem with a FortiWLC-50D running on firmware 8.0 SR1-2 at the moment.

When I am logged in the webinterface I get pop-ups for credentials pretty often (definitly not idle timeout). Sometimes the credentials are accepted and I can go on. Sometimes the prompt just disapeers after entering the credentials and appears again after some seconds. 

My hope is that this is just a problem with the firmware so I tried to update to a newer one.

Updating via the web interface leads to the problem stated above all the time and nothing happens.

Updates via the cli returns the following:

FN-WLC(15)# upgrade controller 8.2-7MR-1

This will overwrite all existing system images. Are you sure [y|n]? y

Package security check failed - image  not installed.

-If the target release package is touched as root mode manually,

  you need to obtain a signed version and try again.

ERROR: Please change wrong configurations and then upgrade again, it will exit...

Diagnostics of this session can be found in /opt/meru/var/log/setup.log

FN-WLC(15)#

I tried several versions but the error is always the same. 

What is meant by "If the target release package is touched as root mode manually, you need to obtain a signed version and try again."

Am I doing something wrong here?

Thanks for your inputs.

Gerald

[kieronrob · Accepted solution]

Hi, the credentials constantly popping up is fixed in 8.6.1 build 7. Usually happens with Chrome as the browser so using Firefox is a workaround. Try the update using Firefox. Just be aware that upgrading to the 8.6 branch means a conversion from 32 to 64bit and can take some time. Its pretty well documented, but schedule some downtime for it to occur.

[kieronrob · Accepted solution]

Hi, the credentials constantly popping up is fixed in 8.6.1 build 7. Usually happens with Chrome as the browser so using Firefox is a workaround. Try the update using Firefox. Just be aware that upgrading to the 8.6 branch means a conversion from 32 to 64bit and can take some time. Its pretty well documented, but schedule some downtime for it to occur.

[Dormi89]

Thank you. Using Firefox was a real good advise. 

I was able to update to 8.4.4

Starting from 8.4.5 alle the firmware to downlaod are fwlc files.

for example: forti-8.4-5build-2-FWC50D-rpm.tar.fwlc

The problem is that the webinterface of the FortiWLC only allows tar files as firmware images. 

So how to update to any version above 8.4.4

Thank you

[kieronrob · Accepted solution]

Hi, I have you tried copying the file to the controller via ftp/tftp?

It should be supported in the .fwlc format according to the 8.4.5 release notes.

I would also make sure all old images are removed before updating and turn off auto-ap upgrade too.

You can use the show file systems command to verify the current disk usage and the delete flash:<flash> command to free up space by deleting older flash files including the current version image.

[Dormi89]

not yet, but I will give that a try.

Thanks

[Dormi89]

Yes copying from the ftp server worked. 

Meanwhile I was able to upgrade to 8.6.1

Thanks for your help

problem solved - thread closed