Problem in installation of FortiEDR Collector on Linux

[yasser0X00]

Hello, I hope you are all doing well, I tried installing the FortiEDR Collector on Debian 11 and Ubuntu Server based on the steps in the official documentation, but the installation fails with the following error message: 

E: Unsupported file ./FortiEDRCollectorInstaller_OS_Version.deb given on commandline

Or in case of Debian 12: Unsupported Linux flavor. debian

Do you have any idea on what may be causing this problem?

[AEK]

Hi Yasser

According to the "Collector System Requirements" the agent 5.2, 6.0 and 6.2 are all supported on Debian 11.

Can you share the full trace of the agent installation attempt?

[yasser0X00]

Hello AEK, 

Thank you for your reactivity, the agent version I was trying to install was 5.1.2, we discussed this yesterday with Forti's Team and they explained that this was the reason behind it. When I have access to 5.2 I will retry installing and keep you updated, thank you again. 

[jalopez]

Did they mention when version 5.2 would be available? At the moment, only version 5.1.12 appears available for download.

[naps2]

Double-check the system requirements and ensure dependencies like Python and other required libraries are installed. You may also want to verify the installation logs for specific errors that could give you a clearer idea of what's going wrong.

[yasser0X00]

Thanks, will do