Print Guest Management list issue

[Samuel_J]

Hello! I created 50 accounts from guest management and when i went to print, nothing happens. The page where i can enter "Break Page After __ Users" comes up and i can type the value and press "OK" and then it just disappears.

I have tried changing browser, checking that AdBlock is off but it doesn't work. Can anyone tell me what i'm missing?

FortiGate 100E, v6.4.2.

[xsilver_FTNT · Accepted solution]

Hi,

that is actually known issue on 6.4.2

BugID 651412 - Unable to print user data for guest management

ReleaseNotes - https://docs.fortinet.com/document/fortigate/6.4.2/fortios-release-notes/236526/known-issues

Fixed in 6.4.3

https://docs.fortinet.com/document/fortigate/6.4.3/fortios-release-notes/289806/resolved-issues 

Quicktest on 6.4.5 (fixed) and 6.4.2 (broken) lab units confirms that.

[Samuel_J]

Thank you xsilver_FTNT !

Did a firmware update and it works now!

[xsilver_FTNT]

It was expected result. But good to hear that it helped.