Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Carl_Wallmark
Valued Contributor

Created on ‎11-28-2017 11:00 AM

Popup Message about Push Expired

Since a couple of days when you login to your Authenticator, there is a message about Push notifications expired and that you need to download new credentials, and when you click on "Update now" it fails...

FCNSA, FCNSP
---
FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

FCNSA, FCNSP---FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30BFortiAnalyzer 100B, 100CFortiMail 100,100CFortiManager VMFortiAuthenticator VMFortiTokenFortiAP 220B/221B, 11C
8513
0 Kudos
5 REPLIES 5
alladas
New Contributor

Created on ‎11-28-2017 11:04 AM

I had the same issue last month and authenticator asked me to upgrade the firmware, which I did.

 

Surprisingly, I have the same issue as you since this morning. Raised a ticket but the Fortinet support is also looking into this. This might be an unexpected error for Fortinet as well.

 

 

2520
0 Kudos
alladas
New Contributor
In response to alladas

Created on ‎11-28-2017 11:33 AM

I'm running on v5.1.0. Seems to be a bug on many versions.

2533
0 Kudos
theFWdude
New Contributor
In response to alladas

Created on ‎12-08-2017 01:49 PM

Anyone still getting this message?   I was getting it, but it seems to  have stopped for me.  Truth be told, I don't know how to setup the Push Notifications in order to get this message.  BTW, FAC-OS 5.1.2

-TFWD

-TFWD
2533
0 Kudos
Carl_Wallmark
Valued Contributor
In response to theFWdude

Created on ‎12-09-2017 01:41 AM

No the message is gone, I noticed that yesterday. They probably did something on their end.

FCNSA, FCNSP
---
FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

FCNSA, FCNSP---FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30BFortiAnalyzer 100B, 100CFortiMail 100,100CFortiManager VMFortiAuthenticator VMFortiTokenFortiAP 220B/221B, 11C
2533
0 Kudos
Carl_Wallmark
Valued Contributor

Created on ‎11-28-2017 11:29 AM

Yeah I also had the message in a previous firmware, and was told it was a bug which would be corrected in the next release...looks like they failed.

 

Running firmware 5.1.2

FCNSA, FCNSP
---
FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

FCNSA, FCNSP---FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30BFortiAnalyzer 100B, 100CFortiMail 100,100CFortiManager VMFortiAuthenticator VMFortiTokenFortiAP 220B/221B, 11C
2533
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2024 Fortinet, Inc. All Rights Reserved.