Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
ants
New Contributor

Poor Video Quality on MS Teams and skype meetings inbound only

Hi All,

Cannot figure this one out.. neither can the Fortigate TAC it seems.

FG 500E in HA running 6.0.9

users on LAN doing MS teams and/or skype video calls complaining about bad quality from the remote party inbound. however remote party can see LAN users fine and quality is good. so it appears only inbound video quality affected from outside of the company network.

 

we have done and tried the following to date

> We checked the external and internal interface but no errors or drops observed > We created a traffic shaper but no improvement > We disabled any security profiles in the policy but no improvement > We created a DoS policy for outgoing traffic for the internal interface and there was a slight improvement but not much.

> we put a laptop in ISP router it works 100%.

> we put this same laptop on a dedicated port on FW problem appears.

> deleted and disabled SIP (made some difference but not enough)

 

However Zoom works 100% (not allowed anymore due to security risks)

 

Internet pipe is 1GB both ways.. and less than 100users onsite due to covid-19 atm. So def not bandwidth issue.

FW util is very low.. memory usage etc same.

 

any ideas?

thanks in advance

2 Solutions
marlon_lopes
New Contributor

bypassing DoS for Microsoft Teams´s traffic solved my problems!! Tks!

View solution in original post

arommens

Bypass the dos policy fixed also our problem with MS Teams!

We use Firewall 60E HA cluster with Fortios 6.2.4

View solution in original post

10 REPLIES 10
alcos
New Contributor

Hi all,

I'm having the same issue here (Fortigate 60F).

@arommens, how did you bypass dos policy just for Teams?

Labels
Top Kudoed Authors