Poor Video Quality on MS Teams and skype meetings inbound only

[ants]

Hi All,

Cannot figure this one out.. neither can the Fortigate TAC it seems.

FG 500E in HA running 6.0.9

users on LAN doing MS teams and/or skype video calls complaining about bad quality from the remote party inbound. however remote party can see LAN users fine and quality is good. so it appears only inbound video quality affected from outside of the company network.

we have done and tried the following to date

> We checked the external and internal interface but no errors or drops observed > We created a traffic shaper but no improvement > We disabled any security profiles in the policy but no improvement > We created a DoS policy for outgoing traffic for the internal interface and there was a slight improvement but not much.

> we put a laptop in ISP router it works 100%.

> we put this same laptop on a dedicated port on FW problem appears.

> deleted and disabled SIP (made some difference but not enough)

However Zoom works 100% (not allowed anymore due to security risks)

Internet pipe is 1GB both ways.. and less than 100users onsite due to covid-19 atm. So def not bandwidth issue.

FW util is very low.. memory usage etc same.

any ideas?

thanks in advance

[marlon_lopes · Accepted solution]

bypassing DoS for Microsoft Teams´s traffic solved my problems!! Tks!

[alcos]

Hi all,

I'm having the same issue here (Fortigate 60F).

@arommens, how did you bypass dos policy just for Teams?