Hello,
I'm using policy-based mode on FortiGate and I have a problem with URL filtering. I have set up the rules as described here https://docs.fortinet.com/document/fortigate/7.2.0/new-features/472314/allow-web-filter-category-gro... and I have the rule targeting a user group. In the log, I see a deny rule that says the page is Unrated, but on the https://www.fortiguard.com/webfilter site, I can see that the page has a category.
I am sending log:
date=2023-12-16 time=16:33:02 eventtime=1702740782183012282 tz="+0100" logid="0316013056" type="utm" subtype="webfilter" eventtype="ftgd_blk" level="warning" vd="root" policyid=74 poluuid="7b975724-9285-51ee-f073-60f6db8bd24e" policytype="security-policy" sessionid=180151 user="Domain_user" authserver="FSSO_server" srcip=10.1.1.1 srcport=50104 srccountry="Reserved" srcintf="VLAN" srcintfrole="lan" srcuuid="efa45e5a-56d5-51ee-ff05-d73441199146" dstip=85.207.58.49 dstport=443 dstcountry="Czech Republic" dstintf="wan1" dstintfrole="wan" dstuuid="efa45e5a-56d5-51ee-ff05-d73441199146" proto=6 service="HTTPS" hostname="<website URL>" action="blocked" reqtype="direct" url="<website URL>" sentbyte=563 rcvdbyte=1460 direction="outgoing" msg="URL belongs to a denied category in policy" ratemethod="domain" cat=0 catdesc="Unrated"
I am completely lost :(
Can someone help me please?
Thanks
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Hi @Kubajs,
Can you tried this command
config system fortiguard
set webfilter-force-off disable
end
Then close browser and try to browse again to see if the website still being blocked. Also after making the change, use "diag debug rating" to confirm if web filter is enabled.
Hello Kubajs,
Good day!
As per the logs:
"HTTPS" hostname="<website URL>" action="blocked" reqtype="direct" url="<website URL>" sentbyte=563 rcvdbyte=1460 direction="outgoing" msg="URL belongs to a denied category in policy" ratemethod="domain" cat=0 catdesc="Unrated"
You can use the static URL filter: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow...
This way you can bypass that particular website from being inspected.
Thanks
Created on 12-17-2023 11:25 AM Edited on 12-17-2023 11:27 AM
Thank you for your response. I pasted here complete log, but it was marked as spam. I hope that image remains :)
As I wrote, this website https://www.fortiguard.com/webfilter says that my page has a category. But it wasn't problem only for 1 website. All czech website I tried didn't work :(
Hi @Kubajs,
Is your FortiGate able to reach FortiGuard servers? What do you see in Web Filter logs?
Regards,
Hi @Kubajs,
Look like rating error issue. Can you check web filter log and confirm?
Yes, all websites are logged as Unrated. For exmaple Eset antivir, Adobe,....
Hi @Kubajs,
Can you try the command "diag debug rating"?
Interesting, it looks like web-filter service isn't working
Service : Web-filter
Status : Disable
Hi @Kubajs,
Do you have web-filter license? Can you check under system > fortiguard?
Yes, I do.
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