Policy based - URL categories does't work

[Kubajs]

Hello,
I'm using policy-based mode on FortiGate and I have a problem with URL filtering. I have set up the rules as described here https://docs.fortinet.com/document/fortigate/7.2.0/new-features/472314/allow-web-filter-category-gro... and I have the rule targeting a user group. In the log, I see a deny rule that says the page is Unrated, but on the https://www.fortiguard.com/webfilter site, I can see that the page has a category.

I am sending log:

date=2023-12-16 time=16:33:02 eventtime=1702740782183012282 tz="+0100" logid="0316013056" type="utm" subtype="webfilter" eventtype="ftgd_blk" level="warning" vd="root" policyid=74 poluuid="7b975724-9285-51ee-f073-60f6db8bd24e" policytype="security-policy" sessionid=180151 user="Domain_user" authserver="FSSO_server" srcip=10.1.1.1 srcport=50104 srccountry="Reserved" srcintf="VLAN" srcintfrole="lan" srcuuid="efa45e5a-56d5-51ee-ff05-d73441199146" dstip=85.207.58.49 dstport=443 dstcountry="Czech Republic" dstintf="wan1" dstintfrole="wan" dstuuid="efa45e5a-56d5-51ee-ff05-d73441199146" proto=6 service="HTTPS" hostname="<website URL>" action="blocked" reqtype="direct" url="<website URL>" sentbyte=563 rcvdbyte=1460 direction="outgoing" msg="URL belongs to a denied category in policy" ratemethod="domain" cat=0 catdesc="Unrated"

I am completely lost :(

Can someone help me please?

Thanks

[Anthony_E]

Hello Kubajs,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

We will not let you down :)!

Thanks,

[Kubajs · Accepted solution]

Hello @Anthony_E ,

Thank you for your message, but my problem was solved here https://community.fortinet.com/t5/Support-Forum/Policy-based-URL-categories-does-t-work/m-p/289900#M...

Could you delete this thread please?

Thank you and have a nice day.

[Anthony_E]

Oh great then :)!

If you are ok, I will leave it for helping people who can face the same issue :)!

I will put your answer as solution :)!

Thanks a lot.

Regards,