Policy based - URL categories does't work

[Kubajs]

Hello,
I'm using policy-based mode on  FortiGate  and I have a problem with URL filtering. I have set up the rules as described here https://docs.fortinet.com/document/fortigate/7.2.0/new-features/472314/allow-web-filter-category-gro... and I have the rule targeting a user group. In the log, I see a deny rule that says the page is Unrated, but on the https://www.fortiguard.com/webfilter site, I can see that the page has a category.

I am sending log:

date=2023-12-16 time=16:33:02 eventtime=1702740782183012282 tz="+0100" logid="0316013056" type="utm" subtype="webfilter" eventtype="ftgd_blk" level="warning" vd="root" policyid=74 poluuid="7b975724-9285-51ee-f073-60f6db8bd24e" policytype="security-policy" sessionid=180151 user="Domain_user" authserver="FSSO_server" srcip=10.1.1.1 srcport=50104 srccountry="Reserved" srcintf="VLAN" srcintfrole="lan" srcuuid="efa45e5a-56d5-51ee-ff05-d73441199146" dstip=85.207.58.49 dstport=443 dstcountry="Czech Republic" dstintf="wan1" dstintfrole="wan" dstuuid="efa45e5a-56d5-51ee-ff05-d73441199146" proto=6 service="HTTPS" hostname="<website URL>" action="blocked" reqtype="direct" url="<website URL>" sentbyte=563 rcvdbyte=1460 direction="outgoing" msg="URL belongs to a denied category in policy" ratemethod="domain" cat=0 catdesc="Unrated"

I am completely lost :(

Can someone help me please?

Thanks

[mle2802]

Hi @Kubajs.

Can you please try to ping update.fortiguard.net and service.fortiguard.net to see if they are resolvable?

[Kubajs]

With no problem.

[mle2802]

Hi @Kubajs,

Can you try to find this option

config system fortiguard
show full | grep webfilter-force-off

[Kubajs]

Hello @mle2802 

Okay, I tried it:

[mle2802 · Accepted solution]

Hi @Kubajs,
Can you tried this command

config system fortiguard
set webfilter-force-off disable
end

Then close browser and try to browse again to see if the website still being blocked. Also after making the change, use "diag debug rating" to confirm if web filter is enabled.

[Kubajs]

Hello @mle2802,

It is working :) thank you very much :)