Please help me, I am requesting the firmware packages.

[JeromeMe]

Hello,

I recently purchased several second-hand Fortinet devices (FortiGate, FortiSwitch, FortiAP, FortiAnalyzer) for personal use only, with the goal of learning and improving my skills with Fortinet technologies.

I opened a support ticket to request an Ownership Transfer, but it was declined because the equipment did not come from an authorized Fortinet partner.

Here is the response I received:

“

Sandra Hamilton

Added on 2025-11-25 23:29

Fortinet Support

Hi Jerome,

Please refer to the following link for details regarding the registration of devices not purchased from an authorized partner:

https://www.fortinet.com/corporate/about-us/legal.html.

‘Fortinet support is only available for products purchased directly from an authorized Fortinet reseller. Products not purchased from an authorized reseller are not eligible and will not receive support.’

Unfortunately, we cannot process the ownership transfer.

The reasons are as follows:

1. Fortinet cannot guarantee the integrity of the device.
2. The device may be part of an RMA.
3. The device may have been tampered with.
4. The device may have been stolen and resold.

We hope this information is helpful.

We apologize for the inconvenience.

”

I fully understand these rules and I am not requesting official support.

However, some of these devices are still registered under previous owners, which prevents me from adding them to my FortiCloud account or using FortiExplorer GO.

I am passionate about networking, but because of a disability, I unfortunately cannot afford new professional equipment.

This second-hand hardware is the only way for me to learn and practice.

What I am looking for

I am only requesting the latest compatible firmware files so I can cleanly reinstall the following devices:

• FortiSwitch 124D-POE

• FortiSwitch 124E

• FortiAP 221C-E

• FortiAnalyzer 100C

(I can provide proof of purchase and serial number photos privately if needed.)

Conclusion

If any Fortinet partner or experienced community member can guide me or explain how I can legally obtain the firmware for these devices, it would truly help me continue learning.

Thank you very much for your understanding.

Best regards,

Jérôme

 

[AEK]

Hi Jerome

I don't think you can obtain any firmware in a legal way under this condition.

But you can proceed this way and you may obtain the ownership of the devices. You need to send a mail to both cs@fortinet.com and the original device owner (master mail account), and ask the owner to allow the transfer. Then once he officially allows by e-mail then Fortinet CS will study the request and if all if fine then they will transfer the devices.