Persistent agent don't comunicate to FortiNAC

[rzanella]

Hi, I'm configuring my first FortiNAC.
I manually installed the Persistent agent on a test PC (OS Windows 11), according to the instructions found in https://community.fortinet.com/t5/FortiNAC/Technical-Tip-Manually-install-and-configure-Persistent-A...
It seems that the agent does not communicate with the Fortinac.
From the PC, telnet to eth1 fortinac on port 4568 is ok.
In the %ProgramData%\Bradford Networks folder I do not find any log files. As suggested I reinstalled the client but without success.

Icon of Persistent agent say: Network access normal. PC is viewed as rogue.

Could you help me?

Thanks in advance.

[ebilcari]

Which agent version are you installing and does the user have admin rights in windows? Having an empty log folder seems like the service is not running with the appropriate permissions, is the Service in running state?

[rzanella]

Hi,

agent version is 9.4.0.93. It was installed used local user with administrative rights.  And the service is in running state.