Password Reset on a 20C

[cljbville]

Hello,  I just bought a used 20C.  The admin password is not the default.  The 20C has a UBS cable for the console.  I installed FortiExplorer but I'm not able to use the ID maintainer with the bcpb+serialnumber password.  I understand it's on a timer where you have to do it within so many seconds. 

When I power on the 20C, FortiExplorer shows me a console screen.  As the unit boots and gives me some info.  But then the console disappears and the I can't get back in to the console until the unit finishes booting.  By the time it does, maintainer won't work. 

I tried using putty, but the 20C does not show up as a COM port in the Windows Device manager.  So I'm at a loss.  What am I doing wrong?  I can't find any 20C specific documentation that answers this.

Thanks,

Chris

[norouzi]

FortiExplorer and Console are two different ways.

What you need is a console cable that you can find it in the box.Then connect it to Console Port of FortiGate.If your client does not have serial port you can connect it to a Serial to USB convector.

So you should find the port in device manager and now you can use putty .

[Dave_Hall]

Hi Chris.  Supposedly pressing the reset pinhole (next to power) should restore the fgt to factory defaults.

[cljbville]

Thanks for the suggestions. I had tried the reset but couldn't get it to go.  I just tried it again and it reset this time!  So my problem is solved.

The 20C seems to be a little different from the larger units.  It has both a type A & B USB plug.  The type B USB is marked Management.  There is no DB9 or RJ45 serial ports.  It has 4 LAN Ethernet ports and 1 WAN Ethernet port.  I got the unit used so I don't know if there might have been some special adapter in the box to emulate a serial console port.

I tried the reset several times last night and never could get it to work.  I tried it today and it worked!  The only thing I did different was I had it plugged in to a USB cable attached to a PC running FortiExplorer.  I don't know why or if it cared, but that seemed to be the only difference between now and last night.

Thanks again for your suggestions!

Chris

[Dipen]

Strange to hear that there is no Serial console Port. Type A USB connector is to load Firmware via USB which device can be configured to do automatically on reboot