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FarinaAhmed
New Contributor III

Created on ‎05-24-2023 02:43 AM

Partner Portal Free Certification Not Accessible

Hello Everyone!

 

Our new colleagues who recently joined Commtel have registered on Fortinet Partner Portal but they don’t have access to Fortinet Training. All of them are in CC. Kindly look into this and resolve this issue asap.

 

Regards

 

Farina Ahmed

Farina Ahmed
Farina Ahmed
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distillednetwork
Contributor III

Created on ‎05-24-2023 09:14 AM

I believe you have sent this to the wrong email. You will need to open a TAC case, not a community article.  

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FarinaAhmed
New Contributor III
In response to distillednetwork

Created on ‎05-24-2023 10:37 PM

But we open TAC cases for technical issues not for portal issues

Farina Ahmed
Farina Ahmed
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srajeswaran
Staff
Staff
In response to FarinaAhmed

Created on ‎05-24-2023 10:39 PM

Please open a customer support ticket (not technical assistance) . You may call the support line and talk to customer support agent or use the chat option from support portal. They will be able to help you.

Regards,
Suraj
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2295
FarinaAhmed
New Contributor III
In response to srajeswaran

Created on ‎05-24-2023 10:40 PM

Pls share link or email id

Farina Ahmed
Farina Ahmed
2294
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srajeswaran
Staff
Staff
In response to FarinaAhmed

Created on ‎05-24-2023 10:46 PM

Email: cs@fortinet.com

support.fortinet.com

Regards,
Suraj
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2286
FarinaAhmed
New Contributor III
In response to srajeswaran

Created on ‎05-24-2023 11:01 PM

Already sent to them an email yesterday but no response.

Farina Ahmed
Farina Ahmed
2281
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srajeswaran
Staff
Staff
In response to FarinaAhmed

Created on ‎05-24-2023 11:15 PM

I think they may take 1-2 days, if it is urgent please call them.

Regards,
Suraj
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