Partner Portal Free Certification Not Accessible

[FarinaAhmed]

Hello Everyone!

Our new colleagues who recently joined Commtel have registered on Fortinet Partner Portal but they don’t have access to Fortinet Training. All of them are in CC. Kindly look into this and resolve this issue asap.

Regards

Farina Ahmed

[distillednetwork]

I believe you have sent this to the wrong email. You will need to open a TAC case, not a community article.  

[FarinaAhmed]

But we open TAC cases for technical issues not for portal issues

[srajeswaran]

Please open a customer support ticket (not technical assistance) . You may call the support line and talk to customer support agent or use the chat option from support portal. They will be able to help you.

[FarinaAhmed]

Pls share link or email id

[srajeswaran]

Email: cs@fortinet.com

support.fortinet.com

[FarinaAhmed]

Already sent to them an email yesterday but no response.

[srajeswaran]

I think they may take 1-2 days, if it is urgent please call them.

[darronstam412]

Hi Farina Ahmed,

Thank you for bringing this issue to our attention. It's important for new colleagues to have access to Fortinet Training through the Partner Portal. I recommend reaching out to the appropriate support channels or contacting the Fortinet Partner support team directly to address this problem promptly. They should be able to assist in resolving the access issue and provide the necessary assistance for your colleagues to complete their certifications. Best of luck in getting this matter resolved swiftly.

Regards,

[james3252]

If you're encountering difficulties while attempting to access a partners portal for a free certification, there are various potential reasons behind the problem, each of which may necessitate a specific course of action. Firstly, it's wise to ascertain whether the portal is undergoing maintenance or is temporarily unavailable; you can do this by checking the official portal website or reaching out to their customer support for confirmation.

Another consideration is browser compatibility. Some portals may have specific browser requirements, so it's advisable to experiment with different web browsers to see if this resolves the issue. Additionally, browser cache and cookies might occasionally impede access to websites. To mitigate this, try clearing your browser's cache and cookies before making another attempt to access the portal.