Our IP address falsely marked as 'Malware' by Foriclient on www.virustotal.com

[abdulmoeed]

When we scan our website's IP address on www.virustotoal.com it shows that it is marked Malware by Forticlient. All the other vendors show it Clean.

I am not able to find any place on Fortinet or FortiGaurd to check the IP address directly, neither a way to start a process of de-listing our IP address.

The only relevant link I found on the website was https://www.fortiguard.com/updates/irdb , but it seems to be not working.

Any help regarding this will be highly appreciated.

[dingjerry_FTNT]

Hi @abdulmoeed ,

I am not sure what services you are talking about.  AntiVirus? AntiSpam? Web Filter?

Here is the online form for Web Filter:

https://www.fortiguard.com/faq/wfratingsubmit