Not receiving fortigate activation token

[jomof]

Hello Expert,

I  enabled two factor authentication  on my remote ssl vpn configuration  (firmwave 7.2.9 build 1688 (mature)

When I  simulate test with a user  gmail account, i am not receiving and activation code .

I humble request some help with this issue.

Thank you

Regards

Please attachment for user setup and errors message gather from FortiGate logs

[funkylicious · Accepted solution]

Hi,

Try setting the port to specify and 587.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-email-alerts-with-Gmail/t...

[jomof]

Hello ,

I tried as per your suggestion but still no token email in gmail.

Regards

[jomof]

Hello funkylicious 

Please attachment for debug information 

[boneyard]

Did yo also read the rest of the article, it suggests an app password. That might be the issue here.

[jomof]

Sorry I did not the article to end and app password was required

[AnthonyH]

Hello Jomof,

And do you know if you have giving third party access on your Gmail Account for FortiGate?
https://support.google.com/accounts/answer/14012355?hl=en

[AnthonyH]

Hello jomof,

Can you share the following output here:
1)

get system email-server

2)
diag debug flow filter clear
dia debug flow filter addr 108.177.12.108
dia debug flow filter port 587
dia debug en

[jomof]

Guyana_Int_Primary # diag debug flow filter clear

Guyana_Int_Primary # dia debug flow filter addr 108.177.12.108

Guyana_Int_Primary # dia debug flow filter port 587

Guyana_Int_Primary # dia debug en

Guyana_Int_Primary # 2024-11-04 23:05:00 sessionn 0x9725ee0, SSL connected
2024-11-04 23:05:00 sessionn 0x97220f0, SSL connected
2024-11-04 23:05:00 session: 0x9725ee0, rsp_state: ehlo, code: 250
2024-11-04 23:05:00 session: 0x97220f0, rsp_state: ehlo, code: 250
2024-11-04 23:05:00 session: 0x97220f0, rsp_state: auth, code: 334
2024-11-04 23:05:00 session: 0x9725ee0, rsp_state: auth, code: 334
2024-11-04 23:05:00 session: 0x97220f0, rsp_state: auth2, code: 534
2024-11-04 23:05:00 session: 0x9725ee0, rsp_state: auth2, code: 534
2024-11-04 23:05:00 session: 0x97220f0, rsp_state: quit, code: 221
2024-11-04 23:05:00 session finined
2024-11-04 23:05:00 _session_on_destroy
2024-11-04 23:05:00 <== send mail failed, m = 0x9722cb0 s = 0x97220f0
2024-11-04 23:05:00 session: 0x9725ee0, rsp_state: quit, code: 221
2024-11-04 23:05:00 session finined
2024-11-04 23:05:00 _session_on_destroy
2024-11-04 23:05:00 <== send mail failed, m = 0x9725590 s = 0x9725ee0
2024-11-04 23:05:20 create session
2024-11-04 23:05:20 resolve smtp.gmail.com to 1 IP
2024-11-04 23:05:20 ==> send mail
2024-11-04 23:05:20 connecting to 108.177.11.108 port 587
2024-11-04 23:05:20 session: 0x97220f0, rsp_state: greeting, code: 220
2024-11-04 23:05:20 session: 0x97220f0, rsp_state: ehlo, code: 250
2024-11-04 23:05:20 session: 0x97220f0, rsp_state: starttls, code: 220
2024-11-04 23:05:20 rsp_starttls: creating ssl structure for session 0x97220f0
2024-11-04 23:05:20 create_ssl: 0x7f000628c000
2024-11-04 23:05:20 sessionn 0x97220f0, SSL connected
2024-11-04 23:05:21 session: 0x97220f0, rsp_state: ehlo, code: 250
2024-11-04 23:05:21 session: 0x97220f0, rsp_state: auth, code: 334
2024-11-04 23:05:21 session: 0x97220f0, rsp_state: auth2, code: 534
2024-11-04 23:05:21 session: 0x97220f0, rsp_state: quit, code: 221
2024-11-04 23:05:21 session finined
2024-11-04 23:05:21 _session_on_destroy
2024-11-04 23:05:21 <== send mail failed, m = 0x9725590 s = 0x97220f0
2024-11-04 23:05:41 create session
2024-11-04 23:05:41 resolve smtp.gmail.com to 1 IP
2024-11-04 23:05:41 ==> send mail
2024-11-04 23:05:41 connecting to 108.177.11.108 port 587
2024-11-04 23:05:41 session: 0x97220f0, rsp_state: greeting, code: 220
2024-11-04 23:05:41 session: 0x97220f0, rsp_state: ehlo, code: 250
2024-11-04 23:05:41 session: 0x97220f0, rsp_state: starttls, code: 220
2024-11-04 23:05:41 rsp_starttls: creating ssl structure for session 0x97220f0
2024-11-04 23:05:41 create_ssl: 0x7f000628c000
2024-11-04 23:05:41 sessionn 0x97220f0, SSL connected
2024-11-04 23:05:42 session: 0x97220f0, rsp_state: ehlo, code: 250
2024-11-04 23:05:42 session: 0x97220f0, rsp_state: auth, code: 334
2024-11-04 23:05:42 session: 0x97220f0, rsp_state: auth2, code: 534
2024-11-04 23:05:42 session: 0x97220f0, rsp_state: quit, code: 221
2024-11-04 23:05:42 session finined
2024-11-04 23:05:42 _session_on_destroy
2024-11-04 23:05:42 <== send mail failed, m = 0x9725590 s = 0x97220f0

[jomof]

Guyana_Int_Primary # get system email-server
type : custom
reply-to : DoNotReply@notification.fortinet.net
server : smtp.gmail.com
port : 587
source-ip : 0.0.0.0
source-ip6 : ::
authenticate : enable
validate-server : disable
username : jomfra@gmail.com
password : *
security : starttls
ssl-min-proto-version: default
interface-select-method: auto