Not able to add devices to Fortimanager

[Knox_122]

A couple of issue have been popping up as of late. A few of our fortinets (ex:FortiWiFi 60D) Have not been able to register via the device GUI. I Put in all the info, but after I hit "OK", it spins and then nothing happens. I am also not able to add these devices to our Fortimanager.

The only way I am able to access these devices are through the Public IP. Though they are communicating across our network and working as they should, I am still not able to ping the management lan IP, add them to the Fortimanager or register them via the device GUI.

[flamer]

Have you checked you have enabled "FMG" on the outside interface on the Foritgate?

[sw2090]

If you want to access your Fortigate via Webinterface over an interface you have to have http and/or https enabled in this interfac's properties.

For ping you have to have ping enabled there.

If you want to be able to add a device to yoour Fortimanager then the interface the connection goes to has to have FMG ACCESS enabled.

Plus of course you have to make sure (routing/policies etc) that the FortManager and you can reach the FOrtiGate ;)