No updates on my IPS Engine

[chpa]

Hello,

I have a problem to update automatically my IPS Engine.

Actually I have a cluster of Fortigate-200D and configured some vdoms. Here my output of the command "get system auto-update versions".

IPS Attack Engine --------- Version: 3.00430 Contract Expiry Date: Mon Apr 30 2018 Last Updated using manual update on Thu Sep 14 12:55:16 2017 Last Update Attempt: Sun Jun 18 15:56:24 2017 Result: No Updates

Can someone help me ?

Thanks

[hmtay_FTNT]

Hello chpa,

IPS Engine 3.430 is the latest version that we provide as the GA build. We do not provide an update for the engine regularly.

[chpa]

Hi HoMing,

Thanks for your reply,  I will check if the new version will be uploaded from the fortigate.

I have a last question:

Is it normal this message below ?

"Last Update Attempt: Sun Jun 18 15:56:24 2017 Result: No Updates"

Thank you in advance

[hmtay_FTNT]

Did you turn on automatic updates? That looks like your Fortigate does not regularly try to update the databases.

[chpa]

Yes automatic updates is turn on. That is why I opened this ticket. Is this because I create vdoms ?

[hmtay_FTNT]

VDOMS should not affect that. Did you check with a local TAC to verify your license and settings?

[chpa]

I already verified my license with our supplier and it's seems ok.

The problem is that I can't open a ticket directly to the support (attached you can find a screenshot).

Do you see anything wrong ?

Thanks again

[hmtay_FTNT]

Did you ask your supplier about the problem? If you click on Update AV & IPS Definitions, does your IPS Definitions change? Your IPS Definition 12.223 is an old one.

[chpa]

My supplier told me that I must the a support contract.

If I'm click on Update AV & IS Definitions I have the follow message but I dont see any change.

"Your update request has been sent. Your database will be updated in a few minutes. Please check your update page for the status of the update."   I dont know what I must do.

[emnoc]

suggestions:

1: does the  management   vdom have access

2:  did you run "execute update-ips"  and  look at traffic

3: is dns-server defined ( yes broken dns will  greatly impact updates )

Ken