The FortiClient light installer needs to download the full installer over the internet. Please see if you were able to ping myforticlient.fortinet.net. If you could, but installation still does not proceed, consider downloading the full installer from the Fortinet Support site: [link]http://support.fortinet.com[/link] (requires a free user account).
The FortiClient light installer needs to download the full installer over the internet. Please see if you were able to ping myforticlient.fortinet.net. If you could, but installation still does not proceed, consider downloading the full installer from the Fortinet Support site: http://support.fortinet.com (requires a free user account).
Thank you - no resolution yet. I did try to ping the address you provided and got no response, so I set up the free account to get to the download, but can't yet locate the download link for the full installer. Any advice?
Ah, and this is where I hit a wall. The site doesn't show me those options because - as it says -
"Sorry, you don't have any product covered by Fortinet support contract."
I haven't determined yet why I can't load it in this environment. I plan to try to load it from outside tonight to see if that makes a difference. If so, I will need to work with our network team to ensure I can get updates. If not... I'll probably still need to work with them
I use this as a means to access a DB hosted at a vendor's site. My company hasn't set up any contract with Fortinet because this is so auxiliary to them - there are only even a couple of us that need to use it. I was able to load it a year ago on my old system here, so I can't tell if they made a network level change since then, or if it's specific to the new system. My coworker has no issue with her current version.
Thanks for your help. I'll let you know what I find out
Are you able to determine why you cannot reach myforticlient.fortinet.net? FortiClient (after a successful installation) will use the same URL for regular daily AV engine and signature updates.
I was able to find out. The installer is not using the proxy to download the client and instead, it is trying directly through the firewall. Both of my browsers are set to use the proxy, so I'm not sure where the installer is looking for guidance on how to reach the internet from my system, but that's what is causing it to fail in my environment here. The proxy server would have allowed it. The firewall - directly accessed in this way - will not.
Do you think they might be able to update that in future releases? It may eliminate issues like mine. It's a whole "process" to request direct access to your address via our firewall so it would be much simpler if the installer used the browser's settings for the proxy.
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