No response from https://helpdesk.training.fortinet.com/support/home

[Fifty-Gate25]

I passed my exam 7 days ago. I made mistakes with the registered email on PearsonVUE. I know know that was the problem. I should have used my company's email when I registered.

I contacted Fortinet support to associate my FortiID but no response.

https://ftnt.freshdesk.com/support/solutions/articles/73000524133

I contacted PearsonVUE, but they asked me to contact Fortinet.

How? How can I reach Fortinet training support?

They said I can create a ticket with them on the above link. But nobody is monitoring that ticketing system. 

Just wait for another 2-3 weeks? I need to provide it to my company. :(

[Stephen_G · Accepted solution]

Hi Fifty-Gate25,

I'm sorry to hear you're having account issues. Your best bet is to wait on a reply to that ticket, since only the training support team are able to help with course matters. But I will try to contact someone who may be able to help.

Kind regards,

[Fifty-Gate25]

Thank you. I have received the contact from Fortinet. 

[Stephen_G]

That's great news - thanks for letting me know!