No prompt for username and password for FortiClientVPN v7.4.2 on iPad Air 2

[baam]

One of the iPad has automatically updated the FortiClientVPN app to v7.4.2 from v7.2.5.

While on v7.2.5 no issues encountered. However, once updated, no prompt for username and password. 

We have already reformat and uninstall multiple time, still the same output. 

v7.4.3 just released, already tried. No luck. 

The iPad Air 2 iOS version is 15.8.3

Appreciate any feedback on this. Cheers!

[jordanreedy]

Hi baam,

We had an issue that was actually the opposite. After the update from 7.2.5 -> 7.4.3, it would prompt for a username and password where it shouldn't have. This was on the licensed version of FortiClient.

Have you attempted to create a new VPN configuration on the device? That is what did the trick for us.

[TechFan]

Hello, 

I am having the same exact issue FortiClientVPN (version 7.4.4.0172) ans FortiClient (version 7.4.5.0174) with an iPad Air 2 that is on iOS 15.8.3