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atadams77
New Contributor II

No poe output on Fortiswitch 124E-FPOE

rebooted my switch yesterday due to having to relocate it.  It is connected to another Fortinet POE, FG-80EPOE.  when it boots up it no longer provides power to my fortinet u431F AP's.  It previously worked in the same config just fine.   

 

Now via the cli it shows POE errors on all ports: 

Fault 4 Error Type 17 (Port is yet undefined).

 

at the interface level it shows similar:

Power Fault: Error Type 17 (Port is yet undefined).

 

I have followed all of the poe related post here including the poe debug, error 36,38, 4, and 17.  None of the recommended actions seem to work.  I have upgraded this switch to the latest FortiOS code as well 7.2.2.

 

I have also done the poe reset, switch factory reset, still nothing.  Any suggestions?2022-12-12_9-23-58.jpg2022-12-12_9-19-28.jpg

1 Solution
gfleming
Staff
Staff

All I can think of is doing a factory reset on the switch and if it still doens't provide POE on factory defaults then it's probably time to talk to TAC and get an RMA.

 

https://docs.fortinet.com/document/fortiswitch/7.2.2/administration-guide/912640/using-the-reset-but...

 

https://docs.fortinet.com/document/fortiswitch/7.2.0/fortiswitchos-cli-reference/434023/execute#exec...

Cheers,
Graham

View solution in original post

3 REPLIES 3
gfleming
Staff
Staff

All I can think of is doing a factory reset on the switch and if it still doens't provide POE on factory defaults then it's probably time to talk to TAC and get an RMA.

 

https://docs.fortinet.com/document/fortiswitch/7.2.2/administration-guide/912640/using-the-reset-but...

 

https://docs.fortinet.com/document/fortiswitch/7.2.0/fortiswitchos-cli-reference/434023/execute#exec...

Cheers,
Graham
atadams77
New Contributor II

Well if an rma is required, it sure died very easily.  It's not even that old.  I've got an older cisco 3750x poe+ that is still going strong after many more years.  Looks like ill continue to go cisco in the future. 

AVFX
New Contributor

Same issue with the 124f. Tried everything in manuals. Everything else functions fine. I guess I'll attempt an RMA and update here.

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