No matter what I do my LAB fortiGate Cannot reach licence servers !!

[Simon_Bingham]

I'm now on day 2 trying to fix this. This is just such a waste of my time; I'm going to have to scrap the VMs and start again soon. This is what seems to be required every time I need to renew the licence on these. am I hitting a BUG ?

Multi VDOM setup in a lab, the LAB has its own NAT and firewall to access the internet.
Any out rule. 

I'm Assuming the VM is using the "root" VDOM for the licencing. 

LAB-XXX-FW-A (root) # execute ping service.fortiguard.net
PING guard.fortinet.net (208.184.237.61): 56 data bytes
64 bytes from 208.184.237.61: icmp_seq=0 ttl=43 time=156.5 ms
64 bytes from 208.184.237.61: icmp_seq=1 ttl=43 time=156.6 ms
^C
--- guard.fortinet.net ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 156.5/156.5/156.6 ms

LAB-XXX-FW-A (root) # end

LAB-XXX-FW-A # config global

LAB-XXX-FW-A (global) # execute vm-license XXXXXXXXXXXXXXXX
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare license token:XXXXXXXXXXXXXXXXXx proxy:(null).

dns resolve error

Starting to loathe the product, other vendors make this so much easier. 

Are the any logs that can help me here. 

[sjoshi]

Hi,

Try to run

diag debug app update -1

diag debug enable

[RookieSideloader]

Have you checked the network settings and firewall policies on your FortiGate device? Ensure that the necessary ports for licensing are open and that the device has proper internet access. It might also be worth verifying your DNS settings and ensuring there are no IP blocklists in place. If you're still having trouble, try contacting Fortinet support for further assistance.

[Simon_Bingham]

Thanks I have now resolved
Re: Problems renewing licence, what VDOM does it u... - Fortinet Community

[Simon_Bingham · Accepted solution]

I Have now resolved this:

Re: Problems renewing licence, what VDOM does it u... - Fortinet Community