No Internet access when switching IP's

[eascolaro]

Hi,

We currently have a Single Sign-On Agent installed on 1 DC, which is configured to monitor all DC's.

All works fine until a users switches from wired Ethernet to Wifi, they are no longer able to browse the internet. To solve this, they would need to lock the laptop and log-in again to windows.  In the "Show Logon Users" the user will be listed with "wired" IP address and not Wifi IP.

I have tried reducing the "Workstation verify interval" to 1 minutes and the "IP address change verify interval" to 10 seconds but this did not solve the problem. 

Firmware: v5.2.7,build718 on 300D

[xsilver_FTNT]

Hi,

check or retest and pay extra attention to time when step 3) happened and what happened after in eventlog and Collector debug log.

If you just changed IP and re-connected cable.

Then if wifi was not disconnected then you should have 2 IP addresses on NTB > 2 IP in DNS.

If that change was not followed by any logon event spotted (time of "3)" step and later), then Collector will take up to "3)"+"registry DNSlookupinterval" (in GUI as "IP Address change verify interval (seconds)") time to realize that IP has changed.

Check sequences.

Tomas

[eascolaro]

Hi Thomas,

The laptops are configured to disconnect Wi-Fi when Ethernet is connected. And when it senses the cable is unplugged it reconnects to Wi-Fi.

[eascolaro]

And even so, the "IP Address change verify interval (seconds)" is set to 10 seconds. So it should verify the IP after 10sec,