Need to change/ replace old Email ID to new email ID on the support portal.

[omkam]

I need to change the existing support portal ID to new email ID.

I have found a KB article related to same.

KB: https://community.fortinet.com/t5/Customer-Service/Customer-Service-Note-How-to-change-the-master-ac...

But if we do not have the credentials of the OLD email ID to login, how can we change/replace the Old ID to new email ID?

Kindly suggest on this.

[knagaraju · Accepted solution]

Hello Omkar,

Please raise a ticket with the CS team to assist you further on this.

In case you are unable to raise a ticket, then please reach out to us via chat support, and the team will help you in creating a ticket.

Regards
Nagaraju.

[knagaraju · Accepted solution]

Hello Omkar,

Please raise a ticket with the CS team to assist you further on this.

In case you are unable to raise a ticket, then please reach out to us via chat support, and the team will help you in creating a ticket.

Regards
Nagaraju.

[omkam]

Hello Nagaraju,

Thank you for your response.

Please confirm, if we have the old email ID credentials, then to change the OLD ID to new email ID, we can perform the steps from the below KB, right?

https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-modify-the-email-address-ass...

And if we do not have the OLD ID credentials, then we have to raise a TAC case.

correct me if I am wrong!!

[Debbie_FTNT · Accepted solution]

Dear Omkar,

your understanding is largely correct, but you will need to raise a customer service ticket (CS), not a technical assistance ticket (TAC).

[rtichkule]

Hello @omkam,

Hope you are doing well.

You can raise a new case for the email id change with the customer support team or you can reach out to CS on the chat support on the below link and the team will help you out on changing the email id.
https://support.fortinet.com/webchatonline.aspx

BR