NEED HELP：IPSEC VPN with ODBC Database

[wl52070]

We recently started using Fortigate 200E 7.2.4 build 1396 as our external network interface. IPSEC VPN was enabled on WAN1 for company employees to access the internal network. Two key issues arose:

Most users worked fine, but some users' VPNs were not stable and would always disconnect automatically.

In addition, some users with Home Internet could connect to the VPN, but they could not use the ODBC driver configured by Microsoft Access to access our database when connected to the VPN, and would always receive various ODBC errors.But the strange thing is that when they switched to mobile hotspot, it worked fine.

I would like to know if anyone knows what the general cause of this situation is? How can I check these issues and fix them?

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hello,

sorry for the delay.

Did you have a look already at this document?:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Instability-of-IPsec-VPN-Tunnels-terminate...

Regards,