Monitor policy block https trafic

[CVB1]

I have a problem with a page that is https for example https://www.ilovepdf.com/es.
When I use the webfilter profile or the appcontrol in a policy, even if it is only in a monitor way, these pages are blocked. SSL inspection only logs, doesn't block anything. Can you help me with this topic?

Thanks

[adambomb1219]

What exactly are you seeing in the logs?  What is the reason for the block?  What security profile is blocking the webpage?  Web filter?

[CVB1]

I don't see any records of the block in the logs, I use web filter and app control. I search the logs, check all the user logs and nothing.

[jsarah]

could you please share the block message seen in browser , when you are trying to load the website.

[CVB1]

I attach a photo of the 2 pages that we have a problem for now.

[FortiNitish]

The site https://www.ilovepdf.com/es. is categorized as Web based Applications in fortiguard.

Could you please check if this specific category under "Fortiguard category based filter " is set to block/ monitor.

[CVB1]

it's not blocked. I attached print screen of my security profiles

web filterweb filterapp controlfile filterssl inspection

[mhemambika]

Hi CVB,

Could you please create the test policy for one of the affected user and try removing all the UTM features and check whether the site is blocking or not.

If its working you can try adding each UTM feature and check which UTM feature causing the site to get blocked.

[akushwaha]

Hi,

I can see that you have set action "Allow" in static URL Filter, set the action as "Exempt" and check the behavior, please refer to this article regarding the actions in URL filter:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-Static-URL-filter-actions-explai...

Best regards,
Abhimanyu

[jsarah]

Hi,

You can check the web rating here : https://www.fortiguard.com/webfilter