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andresvo
New Contributor

Missing VPN token field

I am using FortiClient to connect to a VPN that requires a token for authentication. This works well only the first day (or before the first reboot), next day it doesn't show the popup to enter the token. I also noted that it stops showing system notifications. I have to reinstall FortiClient every day to make it work. I am using Xubuntu, but tried on Windows as well and something similar happens, it stops showing the token field.

7 REPLIES 7
gfleming
Staff
Staff

What version of FortiClient?

 

Have you spoken to TAC?

Cheers,
Graham
andresvo

My version of FortiClient VPN is 7.0.7.0246

 

I'm sorry, I don't know who is TAC.

akanibek
Staff
Staff

Hey Andresvo,

Could you please explain what is your FGT, and FClient firmware version?

- What kind of VPN do you adjusted?

- Do you use FTK or other third party 2FA with remote radius server configured on FGT?

 

Depends on config, we can execute debug and gather logs for troubleshooting.

 

 

Asset
andresvo

Hi @akanibek ,

 

I don't have more details about the VPN, only the remote gateway, port and my credentials.

 

This is the popup for 2FA token:

Captura de pantalla_2023-02-16_17-05-27.png

 

Thanks

Andrés

Potato
New Contributor III

What is the SMTP using for Fortigate to send out Token?

akanibek

Andrés,

unfortunately without logs we can not do anything. Please, then contact to your network administrators.

Asset
srajeswaran
Staff
Staff

Does the VPN connect without the token or it fails?

Regards,
Suraj
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