Missing Certificate and Badge for FCP FortiGate Administrator 7.4

[isaacsantiagoo]

Hi everyone,

I recently took the FCP FortiGate Administrator 7.4 certification exam (formerly NSE4) on February 20, 2025. I passed the exam, and I can see my score report in Pearson VUE, confirming the result. However, I haven't received my certificate or badge yet.

I've tried to open a ticket on the FortiTraining help desk, but I haven't been able to do so. Since I couldn't find another way to request support, I’m posting here to ask for guidance on how to resolve this issue.

Has anyone else faced a similar delay? Is there another way to contact the Fortinet team regarding this?

Any help would be greatly appreciated!

Thanks!

[abbud]

solved , with support : emeatraining@fortinet.com