Missing Certificate and Badge for FCP FortiGate Administrator 7.4

[isaacsantiagoo]

Hi everyone,

I recently took the FCP FortiGate Administrator 7.4 certification exam (formerly NSE4) on February 20, 2025. I passed the exam, and I can see my score report in Pearson VUE, confirming the result. However, I haven't received my certificate or badge yet.

I've tried to open a ticket on the FortiTraining help desk, but I haven't been able to do so. Since I couldn't find another way to request support, I’m posting here to ask for guidance on how to resolve this issue.

Has anyone else faced a similar delay? Is there another way to contact the Fortinet team regarding this?

Any help would be greatly appreciated!

Thanks!

[dingjerry_FTNT]

Hi @isaacsantiagoo ,

I assume that you are working on the FCP - Network Security certification.

To get this certification, you need to pass not only the Core Exam (FCP FortiGate Administrator), but also one of the Elective Exams. 

Please check more info here:

https://training.fortinet.com/local/staticpage/view.php?page=fcp_network_security

[isaacsantiagoo]

Hi,

I understand that the full FCP - Network Security certification requires passing both the Core Exam (FCP FortiGate Administrator) and an Elective Exam.

However, shouldn’t I at least receive the badge and certificate for the FCP FortiGate Administrator? I’ve seen that other people received it, and I also talked to some friends who got at least this certificate, which I will attach below.

Could you clarify this?

Thanks!

[dingjerry_FTNT]

If you saw others receive it, you would receive it.

You may contact using this Email address:   fct@fortinet.com

[isaacsantiagoo]

Hi 

Thank you for your help! I have just sent an email to the address you provided (fct@fortinet.com) regarding my issue. I'll wait for their response.

I appreciate your support!

[yodiallo]

Hello,

I have the same problem as you. I passed my FCP Administrator exam yesterday, and I still don't have my certificate, even though I have the badge.

Have you heard back from them? What did they tell you?

[dingjerry_FTNT]

Just one day? Then be patient with it.

[abbud]

hellow 

I have same issue, 

I recently passed the following Fortinet exams, but I have not yet received the corresponding digital badges 

• Exam Name(s): [Fortinet Administrator 7.4]
• Exam Name(s): [Fortinet Ems 7.4]
  no exam history in my forti account

[abbud]

Iam already opeing the ticket but no reponse

[abbud]

hellow 

I recently passed the following Fortinet exams, but I have not yet received the corresponding digital badges 

• Exam Name(s): [Fortinet Administrator 7.4]
• Exam Name(s): [Fortinet Ems 7.4]
  no exam history in my forti account i waiting withn week