Microsoft Surface WiFi issue on one specific access point

[miciti]

Hello everyone,

strange issue here:

I do have a FortiGate 120G with a bunch of FortiAPs.

Since last week, one of our devices (Microsoft Surface) does not work any more on one specific AP.

The FortiAP 231F is mounted in our assembly hall. The surface does connect to the Wifi (WPA2 enterprise) but it seems it does not receive an IP adress (dhcp via windows server). The IP get set to 169.254.14.38. 

If I move to another access point (e.g. the one providing wifi on my desk -> FortiAP 231G) with the same settings and providing the same Wif works without any issues.

As soon as I move back to the maintenance hall and the surface connects to the FortiAP 231F networking does not work any more. Windows showing "connected but no connection to internet".

Any ideas? All other devices work without problems and the Surface did too until last week (nothing on the Forti configuration changed)

[miciti · Accepted solution]

I did stumble across this article:

https://community.fortinet.com/t5/FortiAP/Technical-Tip-Wi-Fi-Users-do-not-get-a-DHCP-IP-address-whe...

I tried disabling bss-color-partial and the WiFi started working againg on the surface

[Anthony_E]

Thank you for sharing your solution :)!