Manually upgrade AVEN failed

[eatonhannah]

In a offline environment, I'd like to upgrade AVEN for my 7.0 FGT VM(licensed) manaully, but when I upload the AVEN file, I get the error message: "Failed to upgrade database".

The detail message show in the CLI debug is as follow:

```

doInstallUpdatePackage[856]-Pkg has wrong firmware version-04000000
upd_install_pkg_file[1210]-Installation of pkg /tmp/monitor_upload_hunXz2 has failed
upd_manual_virdb[59]-Failed installing pkg file

```

The AVEN file is export from fortimanager and it should be legal, after I check the export AVEN file I found:

```

pkg header firmware version: 04000000

FMGI obj header firmware version: 01000000

OBLT obj header firmware version: 04000000

AVEN obj header firmware version: 07000000

```

It seems the error is caused by the pkg header firmware version.

Any idea?

Thanks.

[Stephen_G]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

If anyone knows anything about this topic, please feel free to contribute!

Thanks,

[Stephen_G]

Hi,

We're still looking for an answers or help. In the meantime, if anyone has any input on the topic, it's very welcome!

[Stephen_G]

Hi there eatonhannah,

We recommend upgrading to the latest supported versions of all firmware in use, but these articles may be relevant to you:

• Troubleshooting Tip: IPS engine manual update failing with error 'Failed to upgrade database'
• Technical Tip: FortiGate unable to update IPS and antivirus databases

Let me know if these help or are irrelevant.