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enable_user
New Contributor

Mac User Issues

Hope someone can help.

 

I have a MacOS user who is struggling to connect to Forticlient VPN.

 

The steps taken to resolve this have been:

 

Upgrade to latest MacOS (Big Sur)

Install Latest Forticlient version

Permissions granted to following:

  [ol]
  • fcaptmon

    [/ol] [ol]
  • fctservctl

    [/ol] [ol]
  • fmon

    [/ol] [ol]
  • fmon2

    [/ol] [ol]
  • FortiClient

    [/ol]

     

    A reinstall has also been attempted several times of the latest Forticlient but the client just sits on "Connecting" and occasionally an error "cannot connect to VPN"

     

    The user has a valid and up to date certificate as well but still no luck.

  • 3 REPLIES 3
    mle2802
    Staff
    Staff

    Hi @enable_user,

    Did you try with Ethernet or WIFI? Also, you can export the FortiClient logs to see if is there any error from the FortiClient itself.

    Regards,
    Minh

    Rajan_kohli
    Staff
    Staff

    hi @enable_user.

     

    Is there any percentage shown in while connecting before error. you can refer to this kb for refernce of different errors in ssl vpn :  https://community.fortinet.com/t5/tkb/workflowpage/tkb-id/TKB20/article-id/785

     

    Also please check if host check is enabled in ssl vpn portal.

     

    Regards,

    Rajan 

    Rajan Kohli
    vincent72
    New Contributor

    So far what I have seen is that Forticlient version 6.4.x is best working for Mac. Rest OpenForti is another option.

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