MC1550 image request

[frodet]

The CF card in my MC1550 got corrupt.  I managed to salvage some of the contents, but I was not able to salvage the consistency of the filesystems.  Hence, the controller does not boot.  Could someone (jbattam_FTNT ?) please help me with the necessary image file(s)?  My current installation ran on 7.0-8.

Regards,
 -Frode

[fricci_FTNT]

Hi @frodet ,

As far as I am aware we are not allowed to share it on here, you can login to our support portal https://support.fortinet.com/Download/FirmwareImages.aspx and download it from there:

 
Alternatively you can open a new ticket with our support and an engineer will upload the image through the support ticket.

Best regards,

[frodet]

Hi @fricci_FTNT ,

This system was purchased and installed (with the help of a consultancy firm) back in 2014 by my predecessor.  Then Fortinet purchased Meru in 2015, and all traces of this support contract vanished.  Hence, I have no access to these files even though I have support on other Fortinet products.

I have contacted Fortinet support, as you suggested, and my reseller(s) and I can't even purchase a new support contract.  I just want something up and running while I perform budget allocations and initial contacts for a new solution.  Can you help, please?

[ITtech23]

Hi frodet

I'm in the same boat. Did you mange to get the image file?

Thanks

[frodet]

Sorry, no.  I have had no help from Fortinet on this issue.

[ITtech23]

That's a shame as I can see they have previously posted image files but the links have since expired. I may have to purchase a MC1550 from eBay and just use the CF card from it for now. I've never known a company hide support files the way Fortinet do and it's a little off putting for future investment to be honest.