Login to Azure fortigate after a factory reset

[Abdulc]

Hi all,

I decided to run a factory reset to an azure fortigate, to avoid license problems deploying new one.

But after the factory reset the default admin without password is not working, how can I login now to the fortigate.

I triyed to reset the password from Azure without success.

Thanks

[lpizziniaco · Accepted solution]

Hello Guys, 
From a general Azure point of view you can always reset the password of a VM by doing the following command in the Azure Console, it is a little extreme but it helps also with FGT VM  

az vm user update -n {vm name} -g {resource group name} -u {username} -p {password}

and then try to connect again 

Hope this help 
Luca 

[fricci_FTNT]

Hi @Abdulc ,

I guess you already tried with previous credentials.

If you lose the admin password you can try to recover/reset FortiGate access using the maintainer account (if FortiOS older than 7.2.4): https://community.fortinet.com/t5/FortiGate/Technical-Tip-Resetting-a-lost-admin-password/ta-p/19704...
If you are able to connect to console the procedure might work in Azure as well, I am unable to try it as I do not have an Azure account.

In the guide below I could not find anything related to that:
https://docs.fortinet.com/document/fortigate-public-cloud/7.0.0/azure-administration-guide/598754/de...

Regards,

[Abdulc]

Hi @fricci_FTNT,

Thanks for your response, sorry I forget to write the fgt version, it is 7.4.1, so maintainer account is not working, also'd also try that with bcpb<SN> password without success.

I'v also checked the Azure documentation for a response and none found.

Any other ideas/solutions? Is there any way to replatform the VM maintaining the SN?

Thanks

[fricci_FTNT]

Hi @Abdulc,

I am not an expert on Azure so I am unable to help you further on that, thank you for your understanding. I hope one of my colleagues on this forum will help you more effectively :)

Best regards,

[lpizziniaco · Accepted solution]

Hello Guys, 
From a general Azure point of view you can always reset the password of a VM by doing the following command in the Azure Console, it is a little extreme but it helps also with FGT VM  

az vm user update -n {vm name} -g {resource group name} -u {username} -p {password}

and then try to connect again 

Hope this help 
Luca 

[Muhammad_Haiqal · Accepted solution]

Hi @Abdulc ,

For Azure platform, please reset using the Azure platform itself.
You may login to the Fortigate using the credential that you created during the initial deployment for this FortigateVM.

[Muhammad_Haiqal]

Here is the screenshot:

[Abdulc]

That worked like a charm! I'v tryed before with the username previous to the factory reset and fails, with admin user worked perfectly.

Thanks!