Hi,
The Forticare support license is active but not "Firmware and general updates" is there any seperate license for this to be active to be able to download the firmware?
Hello @CTT1 ,
Actually, your Forticare license is not valid just registered. Valid means your license type and virtual machine spec match. To upgrade your device, you must buy a minimum FortiCare License or (ATP or UTP) bundle license.
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