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CTT1
New Contributor

Created on ‎02-13-2024 05:39 PM

License query

Hi,

The Forticare support license is active but not "Firmware and general updates" is there any seperate license for this to be active to be able to download the firmware?

Forti license.png

 

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ozkanaltas
Valued Contributor III

Created on ‎02-13-2024 10:03 PM Edited on ‎02-13-2024 10:11 PM

Hello @CTT1 ,

 

Actually, your Forticare license is not valid just registered. Valid means your license type and virtual machine spec match. To upgrade your device, you must buy a minimum FortiCare License or (ATP or UTP) bundle license. 

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
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