License query

[CTT1]

Hi,

The Forticare support license is active but not "Firmware and general updates" is there any seperate license for this to be active to be able to download the firmware?

[ozkanaltas]

Hello @CTT1 ,

Actually, your Forticare license is not valid just registered. Valid means your license type and virtual machine spec match. To upgrade your device, you must buy a minimum FortiCare License or (ATP or UTP) bundle license.