License FortiGate

[uearn]

Hello, I have a question. I have an FG 61E with Firmware 6.2.3 and a Bundle License. When I try to apply the license on the Dashboard, it shows that the license has expired. However, in FortiCloud, it shows that the license is activated. I have rebooted the device, but the license is still not activated.

[AEK]

Is the serial number the same on support portal and on FG-61E?

[uearn]

Yes, Exactly the same.

[AEK]

In that case you should open a "CS" ticket. They should be able to fix it.

[uearn]

thank you for advice.