Hello Fortinet Community!
We’re experiencing some intermittent and location-specific issues with FortiClient EMS (v7.2.4 build 0983) and FortiGate 60F (v7.2.10 build 1706) after upgrading our FortiClient licenses from the free to the paid version with EMS implementation. All endpoints are macOS devices running different OS versions. I’m hoping to get insights or solutions from anyone who has encountered similar issues.
Current Setup:
Issues:
Google Chrome Profile Logouts & Missing Bookmarks: Some remote users report that, when the issue occurs, they’re logged out of their Google profile in Chrome, and previously saved bookmarks disappear, as though they’re using Chrome for the first time. This behavior happens at unpredictable intervals.
Intermittent VPN Disconnections and Browsing Issues: When issue occurs, some users, even with internet access, are unable to browse via Chrome and experience sporadic VPN disconnections. This started happening after some users travelled between different locations.
Location-Specific Behavior: Issues seem to impact only remote users, with those in the office unaffected. Temporarily disconnecting from EMS telemetry and reconnecting seems to resolve the problem temporarily, but the issue recurs intermittently and unpredictably.
What We’ve Tried:
Questions:
Any advice or similar experiences would be greatly appreciated. Thanks in advance for your help, and patience with the long post!
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Hello,
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Thanks,
Hello,
We are still looking for someone to help you.
We will come back to you ASAP.
Hi limemike88,
Sorry it has taken so long to get you an answer. I was provided the following questions that may be worth investigating:
Hi Stephen,
No worries. I appreciate the response and the guidance. We'll look into the options provided and see if it helps resolve the issue. Thanks for the assistance!
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