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IrbkOrrum
Contributor

Issue with gracefully blocking iCloud Private Relay

I'm following the directions found here

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-block-iCloud-Private-Relay-from-byp...

Which are supposed to allow you to block the iCloud private relay but in a somewhat graceful way.  Meaning that the iPhone user should still be able to use their device, it's just not going to route traffic through the private relay.  However, when I follow the directions above the iphone basically stops any internet traffic saying "can't connect to iCloud Private Relay" until I manually turn off the private relay.  I've followed the directions but they don't seem to want to work as intended.

12 REPLIES 12
Jean-Philippe_P
Moderator
Moderator

Hello IrbkOrrum, 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

 

Thanks, 

Jean-Philippe - Fortinet Community Team
Jean-Philippe_P
Moderator
Moderator

Hello,

 

We are still looking for an answer to your question.

 

We will come back to you ASAP.

 

Thanks,

Jean-Philippe - Fortinet Community Team
AnthonyH
Staff
Staff

Hello IrbkOrrum,

Would you be able to share your DNS Filter, WebFilter, Application Control and firewall policy configurations through screenshots?

Technical Support Engineer,
Anthony.
IrbkOrrum

Unfortunately, I'm no longer on site at that location and able to test.

bwsitadmin

We are having the same issues. Users with iCloud Private Relay cannot connect to the internet without disabling. App Control is set to allow everything. We only do basic certificate inspection. We are on 7.2.11 / FortiGate 200f

 

Screenshot 2025-07-08 134522.pngScreenshot 2025-07-08 134621.pngScreenshot 2025-07-08 134737.png

teddyb
New Contributor II

Same here (we are using a pair of FortiGate 121G running 7.2.11).

 

The graceful way would be to trigger "Private Relay Temporarily not available" message which will enable pass-through mode. I've seen it before, but cannot reproduce it.

 

Returning NXDOMAIN for the domains mask.icloud.com, mask-h2.icloud.com, mask.apple-dns.net, mask-api.fe.apple-dns.net and mask-t.apple-dns.net, would not trigger the message but rather block browsing using Safari (returning "can't connect to iCloud Private Relay" message).  The rest (Chrome/apps and etc) should normally work without any issues.

teddyb
New Contributor II

I think I spoke too soon.  The private relay indeed becomes unavailable if you follow the instructions:

 

Image (3).jpg

bwsitadmin

Private relay shows as available as mine and all internet access doesn't work.

 

Does your web filter and DNS filter look like mine, or am I missing something? Are you blocking proxy/vpn in app control?

 

I am getting nxdomain for 1.mask.icloud.com but mask.icloud.com seems to be resolving. 

 

Thanks!

garci66

im having very similar issues. So far, un-blocking QUIC seems to sort of make iphones work. Im still doing the DNS blocking of the icloud domains (returning NXDOMAIN). But its very unstable behavior so far.

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