Issue with Software not Whitelisting our Product

[peterreloaded]

Asked to posted in this thread from over here:

[link]https://forum.fortinet.com/tm.aspx?m=125325[/link]

We are having trouble with our application on machines with FortiClient installed, Our downloader is trying to access cache.manifests.reloadedtech.com is in the category "Information Technology" which is oddly blocked by default. http://screencast.com/t/2X0WI4WE The settings in the client shows that this category is allowed http://screencast.com/t/qaBZFQjxE2d So it may be some kind of bug, or a global settings on Forticlient side. fter I added cache.manifests.reloadedtech.com to the Exclusion List, the downloader works without problem. Can you explain why a user has to explicitly whitelabel our domain?

[FatalHalt]

By default (depending on what version of firmware is being run), all categories are set to allow. However, the admin has a choice to set each category to be blocked or allowed, as well as a few others. 

The rating overrides (the exclusions) allow the admin to re-categorize urls locally. So, for example a firewall might block all social media pages, but there could be an override which allows Facebook. 

reloadtech.com is rated as 'Information Technology' (check ratings here), so if the firewall is set to block that category (it isn't by default), an override will need to be set to allow it. 

[peterreloaded]

Hello,

That default behavior does not seem to be present in the demo. We are seeing Information technology and our website blocked by default.