Issue with FortiEMS Upgrade and Access Post Upgrade

[itsecsup]

We received a notification last Friday regarding the need to upgrade our FortiEMS system. As per the schedule, we initiated the upgrade on Saturday at 1:00 AM.

However, since Monday, we have been unable to access FortiEMS. The system continuously displays an "upgrade in progress" status, and refreshing the browser every 10 minutes has not resolved the issue.

[Hatibi]

Check this: https://docs.fortinet.com/document/forticlient/7.2.0/ems-administration-guide/347009/installing-fort...

Try a manual install through cli.

[MOTAT]

We are having the exact same issue. I logged into EMS today and it said I needed to reauthorise with FortiCloud.  I did and then this message won't go away

We are upgrading your EMS...
Please refresh your browser after 10 minutes from now

It never goes away so I cannot access EMS anymore.

Why have this scheduled update if it is only going to break the server?

How can this be fixed so I can use EMS again?

[dingjerry_FTNT]

Hi @itsecsup ,

Please at least share your upgrade path.