IoT detection service expired

[mebspace]

Hello,

We have recently renewed our firewalls.

The contract with bought services include: 

1 Year coverage for FortiGate 60E:

[ul]

Hardware Advanced HW

Firmware & General Updates

Enhanced Support 24x7

Telephone Support 24x7

Advanced Malware Protection

NGFW

Web & Video Filtering

AntiSpam[/ul]

Below you can see the entitlements, as they are displayed on forticloud: 

[ul]

Antispam

web & video filtering

NGFW

AMP

Telephone & Enhanced Support

Firmware & General Updates

Hardware.[/ul]

However IOT device detection service is expired, I think it's because it is a different service and must be bought seperately. It would be nice if you could confirm my thinking.

*This feature requires an IoT Detection Service license, which is part of the Enterprise and 360 Protection bundle, or can be purchased on its own.

References:

1) https://docs.fortinet.com/document/fortigate/6.4.0/new-features/981276/iot-detection-service

2) FortiGate-Firewalls/Licenses/Single-Security-Services/FC-10-0040F-231-02-12-Fortinet-IoT-Detection-Service-for-FortiGate-40F-Firewall-Renew-license-or-buy-initially-1-year.html

[Admin_FTNT]

Marlen,

I would suggest you contact Fortinet Customer Service with this question - either create a Customer Service ticket through the Support Portal or contact via Chat or phone.

Members of the Forum will not be able to answer a question specific to your assets and contracts.

Regards, Admin.

[lobstercreed]

I can confirm your thinking.  As the admin suggested, you will want to discuss in further detail with your Fortinet sales team.  We have not subscribed to this service for our environment, but the various bundle levels have definite pros and cons.