Installation failed: service FortiShield failed to start.

[LewisK]

Attempting to install FortiClient (VPN client only) on Windows Server 2008 R2, 64-bit OS.  I downloaded the installer yesterday, version 5.4.  It gives this message: "Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services."  Even though I chose the option "Run as administrator" when launching the installer.

I would attach the log file, but it's too large and the forum won't allow uploading a zip file.  Thanks to anyone who can help.

[ASRTichy]

I'm getting the same error when installing on Server 2008.  Previous versions installed okay, but had to re-install the FortiClient after changing network adapters.  We only need the VPN piece of the software.

I can't even see a 'FortiShield' service listed to start manually.

Has anyone found a resolution to this error.

Thanks.

[kolawale_FTNT · Accepted solution]

FortiClient 5.4 drivers are digitally signed with a SHA-2 certificate. You may want to check if you have the following update installed on your system:

    Availability of SHA-2 Code Signing Support for Windows 7 and Windows Server 2008 R2

    https://technet.microsoft...brary/security/3033929