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mohammedahmed
New Contributor

IPTV blocking connection

Hello friends,

 

I' ve got issue with some enduser i have FortiGate 600E FortiOS 7.2.3  . Some of our customers are using iptv and have trouble with broken connections (the stream works for a few seconds, then it just freezes or sound stops). I can' t find a description of the iptv specifications so I just guess there must be multicast being enabled in the fgt, am I right? I' d like you to give me a hint or a solution if anybody of you just solved this already within own experiences...

note when i stop FortiGate it's working fine without any problem with IPTV

 

thanks and regards 

3 REPLIES 3
Anthony_E
Community Manager
Community Manager

Hello Mohammed,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Regards,

Anthony-Fortinet Community Team.
mohammedahmed

thank you 

Anthony_E
Community Manager
Community Manager

Hello Mohammed,

 

Please try to configure a multicast policy on the firewall and check if that helps to pass the traffic through the firewall for the IPTV

https://docs.fortinet.com/document/fortigate/6.2.5/cookbook/968606/configuring-multicast-forwarding

 

Tell me if it is working. If not, we will continue to find a solution.

 

Regards,

Anthony-Fortinet Community Team.