IBM Trusteer Rapport with error (-20199) on FortiClient

[demetrius]

After installing IBM Trusteer Rapport the vpn stopped connecting and generates the error:

Unable to establish the VPN connection. The VPN server may be unreachable. (-20199)

Has anyone had this problem or suggestion. THANKS

[mtuliouni]

Hello, I have the same problem.

When I stopped the Rapport Management Service, I established the VPN connection.

Unfortunatelly, I do not have any suggestion to solve this error.

[demetrius]

I called open, we are studying how to solve. Once I have the answer, I update here

[demetrius]

Boa tarde mtulioun, a solução foi: Instalar o FortiClient 5.6.2 x64 que é compatível com meu OS do FortiGate, e desativar as features na instalação. Como o IBM é um endpoint, quando desativado isso na instalação do ForticClient, funcionou perfeito.