I want to transfer FortiCloud licensing information to my account

[Mark135780309]

Hello experts,
I would like to ask a question. I currently have a Fortigate 100E device. It was acquired through resale. The original manufacturer’s account information exists, and I have logged out.
However, the warranty period is until August 2025. Can I ask customer service to directly assist in transferring the License Number to my cloud account? Or do I have to find the original registered end user? Thanks

#Fortigate 

[ozkanaltas]

Hello @Mark135780309 ,

You can follow these KB's for transfer your device.

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-How-to-register-a-used-device-which...

https://docs.fortinet.com/document/fortigate/7.4.4/administration-guide/388078/transfer-a-device-to-...