I cannot access some websites using Chrome browser

[tuan2tech]

Hi you

I cannot access some websites using Chrome browser, but other browsers like EDGE or Firefox are normal.

I Determined the cause was due to the Web filter and created a ticket for the Fortinet but it has not been resolved. Can anyone help me fix this error? 

Chrome reports an error ERR_TIMED_OUT

[amuda]

Hi,

Might be an issue with the Chrome itself since other browsers working fine. Have you tried to clear the cache / browse using incognito mode?

[tuan2tech]

Used incognito mode but still can't access it. Even uninstalled and reinstalled it still doesn't work

[princes]

Hi ,

what did you see in the forward logs on fortigate ?

If you see anything like timeout on fortigate logs , that simply means traffic was forwarded through the fortigate , however there was no reply traffic for a particular period of time and it got timed out.

However since it is working with other browsers you may also consider trying with different versions of chrome.

Thank you.

Prince singh,

EMEA TAC

[tuan2tech]

There is nothing unusual with the log, I have many client machines with the same problem.

[nobox · Accepted solution]

maybe this: https://community.fortinet.com/t5/Support-Forum/SSL-Deep-Inspection-Google-Chrome/td-p/286352

[tuan2tech]

Thank you

I disabled Kyber in Chrome and it worked. But why does it only fail on a few clients?