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adrien_vigne
New Contributor

I can't be connect to my vpn the connection still at 98%

Hi everyone,

I need help with the forticlient. I can't connect to my vpn because the connection fail, it stay at 98%.

Can anyone help me ?

Thanks a lot.

 

3 REPLIES 3
Toshi_Esumi
Esteemed Contributor III

What version of FortiClient or FortiClient VPN (for Windows) are you running? If older, upgrade to FortiClient  6.2/FortiClient VPN 6.2 first. There was some significant change with 6.0 or 6.2 to reduce(?) the chance that happens only to Windows.

99.5% of times the 98% issue happens due to some Windows issues, like waiting for Win upgrade's completion and others. This also means if you never shut down the machine and keep it running forever, you get more chances to encounter the issue.

Robert_Mace

That was supposedly fixed in the 5.4.3 client.  The following KB article may also help.

 

https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD37482

 

This resolved our issues in the past with being stuck at 98%.

dan_iel
New Contributor

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