How verify RMA Fortinet NBD - Next Business Day

[jlpoliveira2]

Hi everyone

I´d like to know, how i find URL to verify the RMA ( Next Business Day) NBD of Firewall FortiGate in my location ? for example Rio Grande do Sul - Brazil. Someone, can help informed the URL, please ?

[ozkanaltas]

Hello @jlpoliveira2 ,

Fortigate says NCD(Next Calendar Day) for this service. You can review this page about service availability. 

https://www.fortinet.com/global-service-availability

However, you can get the most accurate information from your Fortinet sales representative.

Also, You can get more information about FortiCare services in this document.

https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/og-forticare.pdf