How to use Fortigate 60d bought off eBay no support

[spacecowboy]

I purchased a fortigate 60D from eBay, it appeared to be unused.  When I booted it up and tried to connect with the iPad app I get a message “Unsupported version. This firmware version of FortiOS is not supported by FortiExplorer. You will need to use the Web GUI or SSH to configure this device.”

I want to update the firmware and learned that you have to have an active support license to do so. But I can’t figure out how to get a support license or find out how much they cost. How have others out with this ?

[mturic · Accepted solution]

Hi,

this is kind of good news/bad news. For access to the firmware images over https://support.fortinet.com you would need to have a valid support contract. Good news is, you can purchase a support contract based on your needs over an official Fortinet Sales representative or partner, you can find one in your vicinity on this site:
https://partnerportal.fortinet.com/directory/

Also, good news is that you should be able to connect over SSH or directly via console cable to the device and log in to it, you should be able to configure it as you would like.

Bad news would be that the FortiGate 60D only supports firmware upgrades up to the latest of the FortiOS 6.0 branch, 6.0.14, and 6.0 branch will reach End Of Support on September 29th 2022, and no newer firmware branch versions are in plan for that model.

You can check over SSH/console with the CLI command "get sys stat" which firmware version you are on currently, and with this tool see which firmware upgrade path you would need to take:

https://docs.fortinet.com/upgrade-tool

[mturic · Accepted solution]

Hi,

this is kind of good news/bad news. For access to the firmware images over https://support.fortinet.com you would need to have a valid support contract. Good news is, you can purchase a support contract based on your needs over an official Fortinet Sales representative or partner, you can find one in your vicinity on this site:
https://partnerportal.fortinet.com/directory/

Also, good news is that you should be able to connect over SSH or directly via console cable to the device and log in to it, you should be able to configure it as you would like.

Bad news would be that the FortiGate 60D only supports firmware upgrades up to the latest of the FortiOS 6.0 branch, 6.0.14, and 6.0 branch will reach End Of Support on September 29th 2022, and no newer firmware branch versions are in plan for that model.

You can check over SSH/console with the CLI command "get sys stat" which firmware version you are on currently, and with this tool see which firmware upgrade path you would need to take:

https://docs.fortinet.com/upgrade-tool

[AEK · Accepted solution]

You can use it for your lab without updating the firmware, you can access via ssh and http/https. Default user: admin, no password.

No need for support contract if you use it for your lab, you have all features except firmware updates and FortiGuard (Web filter, signature updates for AV, ISP and so..)

If you want to enjoy more your experience, take a quick NSE4 training or check tutorial videos.